Have A Nice Day! :)

Ok...pc crashed and needed to reinstall some apps...started with ObjectDock..."serial# wrong!?" I haven't even tried others so I don't get frustrated. So anyone know what the problem is? These are all paid for apps with serial#'s downloaded from Stardock and "should" be valid! Is this going to continue into the future?


Comments (Page 1)
on Aug 17, 2018

Hello,

Sorry to hear you are having issues.

Try this link here  https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

on Aug 17, 2018

Try activating with your StarDock email and password. I have never activated any Stardock apps with a serial number. 

on Aug 18, 2018

AzDude

Hello,

Sorry to hear you are having issues.

Try this link here  https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

 

This is soooo generic. No offense Mike. Stardock should try harder to come up with a better response.

This may satisfy newbees.  Us old timers expect more.

on Aug 18, 2018

The monkey has it. I almost always use my user name/password. It has proven more reliable (easier) than the serial.

 

on Aug 18, 2018

Ok...first off...I have all those serial/activation#'s that I downloaded and kept years ago.  At first it said "activate.exe" couldn't communicate with the server....telling me it might be my firewall. So I turned off the firewall and tried again...said the same thing. So...what's the deal? I never had this problem before and all other software needing serial#'s work just fine.

on Aug 18, 2018

Anyone?

on Aug 18, 2018

Hello,

Sorry to hear you are having issues. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. They on their weekend, you will need to wait for them to come back on Monday.We appreciate your feedback and patience.

Thank you.

Basj

Stardock Community Assistant.

 

on Aug 19, 2018

Thank you. Basj  

on Aug 20, 2018

RedneckDude

This is soooo generic.

Yet soooo effective at getting them the correct information.

RedneckDude

I almost always use my user name/password. It has proven more reliable (easier) than the serial.

While perhaps 'easier', as one does not need to remember a PK, it would be no more (less if there are multiple keys for the same product) than using email / key.

WebGizmos

Ok...first off...I have all those serial/activation#'s that I downloaded and kept years ago.

Uninstall any product you have and make sure you install with what you get here:

https://store.stardock.com/myaccount/products

Or here:

http://www.stardock.com/support/productkeyretrieval

WebGizmos

At first it said "activate.exe" couldn't communicate with the server....telling me it might be my firewall.

When using the above to get the correct product and key, and if you still get such an error, post a screenshot of it, please.

----------------
Sean Drohan
Stardock Customer Service Manager

on Aug 20, 2018

sdRohan

When using the above to get the correct product and key, and if you still get such an error, post a screenshot of it, please.

 

Like I said...I have all the product keys. I had them since downloading them years ago ( I have a folder devoted to all my paid for Stardock products and the keys/serial#'s) And I downloaded the identical ones from your "productkeyretrieval  " link.

Objectdock installs...but when I try to activate it I get and prompt saying that "activate.exe" could not communicate with the server."

Then goes on to say my firewall might be blocking it...so I turned it off and tried again....same thing happened.

"Would you like to activate by email?" Tried that and got no response.

And this is a clean install after reinstalling windows.

Next hoop.

on Aug 20, 2018

Your version of Objectdock is fantastically old (2010).  While it should activate, I have less tools available to me to assist.  If you consider upgrading (I can give you a coupon), and still had issues (not as likely), that may resolve the issue.

Let me know, please.

----------------
Sean Drohan
Stardock Customer Service Manager

on Aug 20, 2018

sdRohan

Your version of Objectdock is fantastically old (2010). While it should activate, I have less tools available to me to assist. If you consider upgrading (I can give you a coupon), and still had issues (not as likely), that may resolve the issue.

Let me know, please.

I'd really prefer to use my fantastically old version. I have the upgraded version as well but the first one works a lot better. I'd appreciate it if you could figure out how I can get this one to activate. I have Acronis True Image installed now so if I have to reinstall again I won't (and shouldn't) have to be concerned about it. I shouldn't have to come here and bother anyone about this. I have other apps older than this and they just install with no problem...I insert the key and they work. I would understand if it didn't work with my version of windows but it works great.

I reinstalled this before without these problems and I don't understand why I'm having this problem now. I understand you not wanting to support it any longer as far as upgrading it...but I really shouldn't have this problem installing it.

on Aug 21, 2018

Any solutions yet?  

on Aug 22, 2018

Uninstall what you have for ObjectDock, install what I have put on your account, and use the key that comes with it:

http://www.stardock.com/support/productkeyretrieval

----------------
Sean Drohan
Stardock Customer Service Manager

on Aug 22, 2018

So...is this you telling me I can't use the version I want and paid for and prefer that works? And like I said I already have the newer version, I've had it for years but never used it because the older version works so much better. Thank some god my CursorXp installed because I don't have the Plus version of that. So why this problem with OD!?