Object Dock will not install...in fact none of my apps will...says activations keys are wrong! (Resolved!)

Quoting WebGizmos,
reply 15
So...is this you telling me I can't use the version I want and paid for and prefer that works?

But that (very) old version does not work for you, Web - that was the reason for your post, yes?

No...that old version works perfectly. SDRohan...The reason for my post was I just had to reinstall windows and in the process of reinstalling OD it would not activate.

sdRohan

reply 16

Quoting WebGizmos,
reply 15
because the older version works so much better.

I would want to know how the current version is failing you, WebGizmos.

I don't use the current version. I much prefer the way I can access all the backgrounds and settings in the older version that I have been using for years. I don't care for some of the features in the newer version.

It installs...it just hits your wall when trying to activate it...how can I activate it!? And I guess I should ask what other apps will I have problems with!?

18

sdrohan

on Aug 23, 2018

WebGizmos

reply 17

OD it would not activate.

That constitutes 'not working' Web, as we see it.

That app, the original one you had, was from 2004 - if that's the one you are using, that is almost 15 years old.

The other you had is from 2010 - almost 9 years ago.

When I looked for any attempts for you activating with any version of OD when you posted, there was nothing in the logs - that means it was never making it to us - it was dying at the source.

That said, I do now see you were able to activate the current version I gave you:

8/21/2018 4:45:56 AM

That said, I am not unsympathetic - I will see about testing on the older versions - but I cannot promise anything. I would encourage you to continue to use the current version - letting us know if you are confused about any function or process to have you as satisfied with it as you were the old.

----------------
Sean Drohan
Stardock Customer Service Manager

19

WebGizmos

on Aug 23, 2018

sdRohan

reply 18

When I looked for any attempts for you activating with any version of OD when you posted, there was nothing in the logs - that means it was never making it to us - it was dying at the source.

Ok....first off....it does work. It's an excellent app when it's allowed to activate...this is why I use it.

Yes...it says "activate.exe could not communicate with the server." So why is that...it said it "might" be my firewall, so I turned it off and tried again...but said the same thing. So what would be blocking it from getting to your server!? It installs just fine...I should have worded that better in the original post. So...what would be blocking it?

20

Gaspershooters

on Aug 23, 2018

sdRohan

reply 18

When I looked for any attempts for you activating with any version of OD when you posted, there was nothing in the logs - that means it was never making it to us - it was dying at the source.

That said, I do now see you were able to activate the current version I gave you:

WebGizmos,I think the version of OD that you are trying to activate may has old activation route which the reason there is nothing in logs and is dead at source.

21

DaveRI

on Aug 23, 2018

WebGizmos

reply 19

So...what would be blocking it?

Shot in the dark- you might try temporarily disabling antivirus, any other anti-malware, as well as firewall. Purely guessing.

22

WebGizmos

on Aug 23, 2018

DaveRI

reply 21

Shot in the dark- you might try temporarily disabling antivirus

That one I haven't tried....disabled the firewall though. Not sure if "Microsoft Security Essentials" would block it though.

23

WebGizmos

on Aug 23, 2018

The other things is it asks if I want to "activate it by email"....and then gives me this information...(and mentions "Stardock Central")

Application start: 2018-8-17 3.59.14